My tour was delayed, the duration was too long, etc.
Edited
If the tour departure is delayed by approx. 30 minutes you can cancel the tour for a full refund. We can also find another tour time and/or date if that suits better.
If the tour duration is extended by two hours or more you’re eligible for a 25% refund.
If the tour duration is extended by three hours or more you’re eligible for a 50% refund.
These issues are not handled by our staff on site, please contact the office at +354-580-9900 or e-mail us at ice@mountaineers.is
To apply for a refund please fill out the form here : https://mountaineers.is/refund
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