Weather policy
Tours may proceed in low-visibility conditions as long as it is deemed safe by our experienced staff. We understand that glacier conditions can vary significantly, and even in harsh weather, it may still be possible to offer a safe and adventurous experience.
Cancellation Procedures
In the event that a tour must be cancelled due to unsafe weather conditions, we will notify you via email at the address you provided during your booking. This ensures that you are informed promptly and can make alternative arrangements if necessary. Feel free to reschedule the tour for another day or receive a full refund in the event of a canceled tour.
Safety Evaluation Criteria
Our staff will conduct a thorough evaluation of the following conditions before proceeding with a tour:
Visibility
Wind conditions
Precipitation levels
If any of these factors are assessed to be too dangerous, we will cancel the tour to ensure the safety of all participants. Your understanding and cooperation in these matters are greatly appreciated as we prioritize safety above all else.